Personalized Concierge Service: Your home, your independence.
With the peace of mind of having someone to turn to.
Personal services manager: maintenance, errands, technology and companionship, with a single contact for the day-to-day of your home.
What is Silver Concierge Hub?
A personal services manager: a trusted person who takes care of the day-to-day of your home, so you can keep living in it, calm and independent, for as long as possible.
A breakdown, a parcel to pick up, the wifi going down, a doctor’s appointment. Small things that, together, take time and peace of mind. You tell us about them and we handle them: one call, one person who knows your home.
Services
A well-kept home
Small repairs, preventive maintenance and coordination of plumbers, electricians, gardening and pool care.
Home management
We let the technicians in, supervise the work, look after the keys and leave the house ready before an arrival or an absence.
Errands and tasks
Shopping, deliveries, appointments and day-to-day paperwork, always with your approval for each one.
Technology help
Mobile phone, video calls with the family, television, wifi and home devices.
Companionship
We accompany you to medical appointments, shopping or errands. The ride is arranged by taxi or ride-hailing.
Claims and breakdowns
We report it to your insurer, gather the paperwork, coordinate the adjuster and the repairers, and follow the claim through to settlement.
How does it work?
We talk about what you need
At your home or by phone. You tell us about your day-to-day and what you would like to leave in our hands.
We agree your monthly fee
With specific services, designed for you. One-off jobs are quoted separately, before they are done.
You have a contact person
Someone who knows your home, handles the errands and follows every issue through to completion.
Trust comes first
We open the door to how we work before you open yours to us.
Sabes siempre quién entra en tu casa
Registro de llaves y de cada visita, con profesionales conocidos.
No expense without your approval
Every expense is proposed to you first and only happens if you approve it.
Your family, only if you want
You decide what we tell them, whom and when.
If we can’t, we tell you
And we help you find someone who can.
How do you pay?
A monthly fee with specific services, agreed with you from the start. If something comes up that is not included, we quote it to you first and you decide. No surprise costs: nothing is done without your approval.
Frequently asked questions
Is it a care service?
No. We do not provide personal care, hygiene, medication or healthcare. We look after the home and the day-to-day, so you can keep living in it.
What if I have an emergency?
We are not an emergency service and we are not available 24 hours. If something comes up outside working hours, we help you contact the right people.
Can I choose what my fee includes?
Yes. The monthly fee is agreed with you with specific services. Anything not included is quoted separately, always before it is done.
Who enters my home?
You will always know who and when. We keep a key log and a record of every visit, and we work with known professionals.
Can my family be kept informed?
Yes, if you want. You decide what information we share and with whom.
What if the insurer doesn’t cover the claim?
We manage the claim and explain the options at each step, but the final decision belongs to the company.
Tell us what you need
Fill in this form and we will call you to talk about your home and your day-to-day.